Perceived Usability of ERP Training Manuals
نویسندگان
چکیده
Training users is a critical success factor in ERP implementations. An important aspect of training is documentation in the form of training manuals. However, the effectiveness of the training manuals will depend on their perceived usability. In this study, survey items for usability, modeled after the Questionnaire for Usability Evaluation designed by U.S. WEST Information Technologies, assess task support, learnability, navigation, and presentation. This study also investigates the relationship of perceived usability with perceived ease of use and perceived usefulness of the manuals as well as the user’s computer self-efficacy. Data from a survey of over four hundred users of ERP at a large university are used to analyze several related hypotheses. This research extends the Technology Acceptance Model to usability of training materials in an ERP domain. It has implications for practitioners on the design of ERP training materials.
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